FAQ

Which materials do you use?

We use quality gemstones and pearls.  All of our pieces are made with sterling silver, unless otherwise noted.  Whenever possible, we source fair trade.  

Why do the stones on my piece look different than those on the website?

We work with natural gemstones.  Many of our stones have natural texture, inclusions or colouring that can differ from stone to stone.  By their nature, there is some variation in colour, markings and size.  This is part of the unique beauty of each piece that we create and means that the piece you receive may vary from the one pictured.  

Why do you use unusual lengths for your pieces?

We feel that every design has its own unique balance.  Standard lengths, arrived at more than 100 years ago when bodies were also different than they are now, rarely make the most flattering choice.  However, we are happy to adjust the length of a piece.  We believe, like clothing, your jewellery should be tailored to you when necessary.  Don't hesitate to contact us for length adjustments.  

Can sizes be adjusted?

Every body is different.  It is important to us that pieces fit you so they are flattering and comfortable.  

We are happy to adjust chain length +/- up to 2 inches at no additional charge.  A small charge may apply when an adjustment is complicated.  We can also create a custom extender for many pieces.  

Please contact us for details on a particular piece.  

Can I exchange my piece if it isn't quite right? Or if a gift didn't quite hit the mark?

You can!

Unworn, undamaged, regular-priced pieces* can be exchanged within 21 days of the original purchase.  

Here's how:

1.  Request an exchange by emailing us at info@cj-tennant.com.  Include the original invoice number, the name of item you would like to exchange, and your contact information.  We will confirm that you have started the exchange and send you the directions that follow.  

2.  Place an order for the item you would like to exchange for.  Please include your previous order number in the notes section of your new order.  Please make a note of your new order number for yourself.  

3.  Send back your original piece in its original packaging with a note that includes BOTH your original invoice number as well as your new invoice number.   

4.  When your item is received back and is confirmed to be undamaged we will credit the value of the exchange to your newest order.  

Please note that exchanges must be made within 21 days of the original order.

You are responsible for any return shipping charges, as well as any shipping charges on the new order.  You may choose any shipping service, but we are not responsible for lost or damaged items.  We recommend you use a trackable service.  You can also arrange to drop off at the studio if you are able.   

Do not send your item back without prior communication with us; we will not process an exchange without that prior communication.  

*Sale pieces, those purchased with discount codes, and customized pieces are not eligible for exchange.  

An item I want is sold out.  Can I still order it?  

If we are able, we will happily make one for you, or notify you when we have more in stock.  All of our collections are small batch.  Sometimes, due to the availability of gemstone cuts, it is not possible to make another.  

How long does it take to process an order?

Items ship within 7 days.  Often they ship sooner, but 7 days is guaranteed.